Terms and Conditions
Online conditions of web site use
"It is a condition of use of the Website that you accept and agree to the following
Terms and Conditions of Enhance Cleaning Services Ltd. No other terms shall apply unless stated below.
These terms may be varied by Enhance Cleaning Services Ltd from time to time and revised terms will be deemed
to apply at the relevant time in respect of your use of the Website. By proceeding to use the
Website you agree to be bound by the following: Enhance Cleaning Services Ltd reserves the right to alter or
delete material from the Website at any time and may, at any time, revise these terms by updating
this posting. You are bound by any revision and should therefore periodically visit this page to review
the then current terms. Whilst Enhance Cleaning Services Ltd uses reasonable efforts to include accurate and up to
date information in the Website, Enhance Cleaning Services Ltd makes no warranties or representations as to the
accuracy of any information given. Enhance Cleaning Services Ltd assumes no liability for any errors or omissions
in the content of the Website. Enhance Cleaning Services Ltd has not reviewed and does not review the sites that
are linked to this Website and is not responsible for the content of nor any liability arising
in respect of any off-site pages or any other sites linked to the Website. Although Enhance Cleaning Services Ltd
may from time to time monitor or review the materials on the Website, Enhance Cleaning Services Ltd is under no
obligation to do so and assumes no responsibility or liability arising from any such content.
Enhance Cleaning Services Ltd makes no representation or warranty about the accuracy or suitability of any content
on the Website and all other implied warranties are excluded to the fullest extent permissible under
English law. By using the Website you hereby agree not to rely on any of the information contained herein.
Under no circumstances shall Enhance Cleaning Services Ltd be liable for any direct, incidental, special, consequential,
indirect or punitive loss or damages that result from the use of the materials on the Website or the
materials on any sites linked to the Website or any services offered on the Website. The Website is
controlled and operated by Enhance Cleaning Services Ltd from the United Kingdom and complies with English law. Those
who choose to access the Website from locations other than the United Kingdom do so on their own
initiative and are responsible for compliance with any applicable local laws and any liability arising
in respect of the same."
Enhance Cleaning Services Ltd (referred to in these conditions as "we" or "us").
Terms and conditions for transactional part of the Website
The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.
GEOGRAPHICAL RESTRICTION
1.1 This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We cannot accept any orders from outside these countries.
PRICE AND PAYMENT METHODS
1.2 All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.
1.3 Payment can be made by any major credit or debit card as shown on our Website.
1.4 Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
1.5 We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
1.6 Alternatively, you may make your payment by fax on 01905 724028.Or by posting a cheque for the full amount of your order including P&P to Enhance Cleaning Services Ltd, Unit 5-6 Padmore Works, Blockhouse Close, Worcester, Worcestershire, WR1 2BU. Goods will be dispatched on cheque clearance.
1.7 If payment is made by credit or debit card, the card will be debited when the order is placed.
1.8 The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
1.9 All prices are inclusive of VAT and exclusive of delivery costs.
PLACING AN ORDER
1.10 The goods displayed and information about goods and prices on our Website are an invitation to you to offer to buy.
1.11 An order is placed when you click the buy button on our order form or fax to us your order form on 01905 724028. Payment details must be provided at time of ordering.
1.12 We shall acknowledge receipt of your order with an email or fax confirmation. We reserve the right to refuse your order or part order.
1.13 The order shall be accepted by us when you receive our acknowledgement. The date and time of the order shall be the date and time at which you first have access to the confirmation message.
1.14 Once we have confirmed acceptance of your order, we shall keep a copy of it on file [for 6 months, together with a copy of these terms]. If you wish to see a copy, please contact us.
1.15 If you receive confirmation of an order which you did not place, or if the details in the confirmation do not match the order which you placed, or intended to place, you must contact our customer services immediately by email or by fax on 01905 724028 to cancel the order or correct the details.
DELIVERY
1.16 We do our best to supply the goods ordered by you, in most cases within five working days of the order date. Certain products will take longer to deliver.
1.17 All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 21 working days, you will be offered the choice of a full refund or alternative goods of equivalent quality and price.
1.18 Delivery is charged as follows:
1.18.1 Free delivery of orders over £75.00. All other delivery costs are calculated by the weight of the ordered products.
1.19 If your goods are not delivered within 30 days of the order or are damaged in transit or the wrong goods are delivered, please notify us by e-mail or fax (01905 724028).
RETURNS POLICY
1.20 If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email or by fax (01905 724028) and return any goods which have been delivered to you to: Enhance Cleaning Services Ltd, Unit 5-6 Padmore Works, Blockhouse Close, Worcester, Worcestershire, WR1 2BU. Return of goods after the 7 working day period is entirely at our discretion.
1.21 All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. Goods returned to this address must be sent via Parcel Force. We recommend that you return goods by recorded delivery.
1.22 On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is due to a fault in the goods or any fault of ours, then all sums including return postage shall be refunded.
1.23 Except in the case of faulty or damaged goods, this right to cancel does not apply to:
1.23.1 goods made up to your specification or highly personalised Goods which are liable to deteriorate rapidly Periodicals, books, videos or magazines.
1.24 This returns policy does not affect your statutory rights.
COMPLAINTS
1.25 If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please contact us at Enhance Cleaning Services Ltd, Unit 5-6 Padmore Works, Blockhouse Close, Worcester, Worcestershire, WR1 2BU.
PRIVACY & DATA PROTECTION
1.26 It is our policy to take all necessary steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all necessary steps to implement this policy.
1.27 In order to process your order for goods we shall require your name, address and address for delivery (if different) and email address. We shall also require the information necessary for payment by cheque or by credit or debit card.
1.28 We may from time to time use your details to send you information by email, post or fax about our special offers and other information that you may find useful. In addition we may send your name on to carefully selected third parties who may contact you with similar information. If you would rather not receive this information please e-mail us.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
1.29 We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.
1.30 Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer's instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.
1.31 This does not affect your statutory rights with respect to goods purchased from us.
1.32 This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.
JURISDICTION
1.33 These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.
SUPPLIER DETAILS
1.34 Our full name is Enhance Cleaning Services Ltd (Registered number 4102098) and our registered office is at 3 St. Marys Street, Worcester, WR1 1HA.
1.35 If you need to contact us quickly, please send an email or phone 01905 724300
Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Enhance Cleaning Services Ltd or their technology providers. All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Enhance Cleaning Services Ltd or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of Enhance Cleaning Services Ltd is strictly prohibited.
